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A retail charity is calling on customers to think about how they behave towards retail and delivery workers, following a surv...
During the pandemic, customer-facing staff have been subject to increasing levels of hostility, with more than half having ex...
New research by The Institute of Customer Service has revealed that 1.3m over 65s in the UK have experienced bad customer ser...
Some retail workers are being asked to wear bodycams, following high numbers of incidents in which workers have been spat on ...
The Institute of Customer Services examines some of the issues and trends that will be significant for the customer experienc...
Customer-facing staff have been subject to increasing levels of hostility from customers during the pandemic.
Working overseas has several advantages, including the opportunity to experience different cultures, build confidence and imp...
