A recent survey from the Institute of Customer Service (ICS) has revealed that almost half of frontline service staff have experienced…
During the pandemic, customer-facing staff have been subject to increasing levels of hostility, with more than half having experienced…
Retail trade union Usdaw has expressed its disappointment in the Government’s response to a report from a cross-party committee of MPs…
Environmental solutions company, Veolia, has reported an 118% rise in abuse of frontline staff compared to the same period last year…
HSE has refreshed its guidance on violence at work to help employers protect workers. Work-related violence can have an impact on both…
Some retail workers are being asked to wear bodycams, following high numbers of incidents in which workers have been spat on or coughed…
Almost 90 retail leaders, including the bosses of Tesco, Sainsbury’s, Boots and WH Smith, have written to the government demanding…
A retail charity is calling on customers to think about how they behave towards retail and delivery workers, following a survey that…